Hi Everyone,
Sometime in December, something happened to my cell phone. Honestly, I have no idea what it was. But as usual, I needed it to work the very next day so I HAD to get it fixed.
The first thing I did was call their customer service. After being on hold for over 15 minutes, I finally got to speak to someone. She couldn’t figure out what was wrong so she transferred me. That person, a guy, had a few ideas of what was wrong and all of the answers were that my SIM card was fried.
Now I may not know a lot about cell phones because I think cell phones are a necessary evil, but even I knew that was not good. He told me that we could try a couple of things before I replaced my SIM card so we did. Nothing worked. He suggested that I get a replacement one and told me exactly what to do at the mall Kiosk. Off I went for my 7 minute walk to the mall. (Here’s a link to a blog I posted about cell phones, http://arebelsrant.com/annoying-text-messages/ )
Once there, I had a new Kiosk guy look at my phone. He had no idea how to fix my phone. Then the veteran Kiosk guy looked at my phone. After a few minutes of his, for a lack of a better word, fiddling around with my phone, gave up and told me that I my SIM card should be replaced. The new Kiosk guy gave me a new SIM card and was ready to send me on my merry way. That was not going to happen.
For one, the Kiosk people have already sent me on my merry way once before and that was a nightmare! I cannot tell you how long it took me to set up my SIM card from home, never mind the frustration. And the customer service guy I spoke to on the phone, told me that they were going to do that. Since I already had barely lived through that once before I told him that and other interesting experiences I have had with the Kiosk people. Sympathizing, he told me exactly what to say and what to expect. I wrote everything down verbatim!
So when new Kiosk guy tried sending me home I expressed myself. Surprised, he did a few things. The Kiosk was getting busy, don’t forget this is December, so veteran Kiosk guy stepped in once in a while but he and the other guy determined that I should speak to customer service. I understood, so I did, while I was at the Kiosk though.
Neither one of them liked that, but I didn’t exactly liked being pawned off. My level of understanding regarding cell phones only goes so far. I needed my cell phone to work and I was going to make sure it did before I got home. Time was running out. The mall was going to close in less than 2 hours and I had to get ready for the next day.
If this has ever happened to you and you didn’t know all the inner workings of cell phones, then you would know it’s not a cut and dry experience. I had to wait on hold at the Kiosk, then I got transferred. After being transferred, I told the customer service person I had a new SIM, I followed their instructions and did a few things. Everything would have gone smoothly except that I couldn’t remember a password for an email account that I never use. Oh yes, things went from bad to worse within seconds!
The phone customer service person no longer wanted to help me. He suggested I go home and look up my password on my laptop and figure everything out from there. That’s when I took his name and employee number/identification. “I don’t save passwords on my computer. Let’s just create a new account,” was my terse reply. This back and forth went on for longer than it should have but he finally agreed to open a new email account that I will never use.
After being on the phone at the Kiosk for a ridiculous amount of time the phone customer service person told me that the Kiosk people could and should have helped me. Once I was on my semi- merry way, the Kiosk people told me that the phone customer service people are always trying to get them to do extra work. Personally I DIDN’T AND DON’T CARE!!! All I want is my cell phone to work because the last time I checked, that is what I am paying for!!!
Yesterday I wrote a blog titled, Some People’s Children, (here’s the link, http://arebelsrant.com/some-peoples-children/) it started off with my Internet not working. The customer service person for my Internet provider told me to contact the technical support company I use. Do you see a pattern here? EXACTLY!!!
All of the above are annoying for everyone invloved but it was worth it.
The moral of these two examples is, “When everyone is accountable, no one is responsible,” and, “Actions speak louder than words!”
Thank you for reading, A. Rebel’s Rant! ;D
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